How to Reach Us

New Richmond Utilities is your locally owned and operated utility. We are located in the heart of downtown New Richmond. Contact us anytime you have a question or concern. We are here to serve you, our customers!

156 E. 1st Street
New Richmond, WI 54017
Phone 715-246-4167
Fax 715-246-7129
E-mail saffeldt@newrichmondwi.gov
Emergency phone number CALL (715) 246-4167
Office Hours: Monday through Friday: 7:30 a.m. to 4:30 p.m.


Contact us for any of the following problems:

  • Power outages CALL (715) 246-4167
  • Flickering lights
  • Downed power lines
  • Burned out security lights
  • Broken water mains
  • Loss of water pressure
  • Water quality concerns
  • Billing questions
  • Service connections/disconnections
  • Customer service questions
  • Any other utility related concerns
  • Please feel free to call the electric, water, and wastewater office at (715) 246-4167, or you may choose to use our on-line service forms.

    New Richmond Utilities would like to remind you that when you are planning projects that require any digging, there might be underground utilities that could be affected. Please have utilities located and marked before you dig.

    Call Before You Dig! - Digger’s Hotline 811 or 1-800-242-8511