News Archive

Winter Moratorium Ends

The Winter Emergency Period, often referred to as the moratorium, ends April 15. After that date, utilities statewide may begin to disconnect electric service to customers who are past due on payment of their utility bills for any period of time, including the winter moratorium months.

New Richmond Utilities is advising customers who are behind on their bills to pay their balance owed or contact the utilities to make payment arrangements to avoid service disconnection. Starting April 17 the utility will begin the disconnection process. The Public Service Commission of Wisconsin establishes the moratorium — from October to April — to protect customers from disconnection during harsh Wisconsin winters.

“New Richmond Utilities does what it can to collect unpaid bills from the moratorium in order to keep electric rates low in our community,” said Nancy Petersen, Finance Manager. "To prevent disconnection, we urge our customers to pay their past due balances now or contact us to make payment arrangements. The utility is more than willing to negotiate payment options with our customers.”

“We understand that situations can arise that make it difficult for customers to pay their bills,” said Petersen. “We would like to help these people make payment arrangements and arrive at a solution that is suitable for both parties. We don’t want to shut off service to anyone if we don’t have to.”

To explore payment options with the utility, call us at (715) 246-4167 between the hours of 7:30 a.m. to 4:30 p.m., Monday thru Friday.