Customers Urged to Make Payment Arrangements as Moratorium Ends
New Richmond Utilities is advising electric customers who are behind on their bills to contact them to make payment arrangements to avoid service disconnection.
The Winter Emergency Period, often referred to as the moratorium on residential service disconnection, ends April 15, 2004. After that date, utilities statewide may begin to disconnect service to customers who are past due on payment of their electric bills for any period of time, including the winter moratorium months.
The Public Service Commission of Wisconsin (PSC) establishes the moratorium — from October to April — to protect customers from harsh Wisconsin winters.
“New Richmond Utilities does what it can to collect unpaid bills from the moratorium in order to keep electric rates low in our community,” said Utility Director Dennis Horner.
To prevent disconnection, New Richmond Utilities urges customers to contact them now to make payment arrangements. The utility is more than willing to negotiate satisfactory payment options with each customer, according to Horner.
“We understand that situations can arise that make it difficult for a customers to pay their bills,” said Horner. “We would like to help these people make payment arrangements and arrive at a solution that is suitable for both parties. We don’t want to shut off service to anyone.”
To make payment arrangements or to explore payment options with the utility, call the utility at 246-4167 during business hours.