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New Richmond Utilities Urges Customers to Make Arrangements As Winter Moratorium Ends

New Richmond Utilities urges electric customers who are behind on their bills to make payment arrangements with the utility to avoid service disconnection. Wisconsin’s winter moratorium on residential service disconnection ends April 15. After that date, utilities statewide may begin to disconnect service to customers who are past due on payment of their electric bills.

“We understand that situations can arise, and we want to help our customers make suitable arrangements. That being said, we also have a responsibility to do what we can to collect unpaid bills in order to keep rates low for all of our customers,” said Rae Ann Ailts, Finance Director.

To go over payment options and make arrangements, call New Richmond Utilities at 715-246-4167 between 7:30 a.m and 4:30 p.m., Monday through Friday.

For more information on the Wisconsin Home Energy Assistance Program (WHEAP) and how to apply, please call 1-866-HEATWIS (432-8947), or visit the "Where to Apply" tab on Home Energy Plus to find your local energy assistance agency.